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Friends & Family Test

What is the NHS Friends and Family Test?

It is a way of gathering anonymous feedback from you about your recent experience of the practice.

This will help us to recognise where we are doing things well and where we need to improve. Your feedback gives a very real and recent picture of what you think.

You will have the opportunity to feedback after an appointment, a telephone consultation, a home visit or when phoning or attending the practice for administrative things such as a repeat prescription or blood test results.

Any patient registered with the practice can give feedback after each and every contact if you want to. As a carer or relative you can also give feedback.

You can choose to comment every time, sometimes or not at all.

How do you take part in the Friends and Family Test?

You will be asked a short number of questions about your experience which have been designed to be quick and easy to complete, to encourage lots of participation from our patients.

You can enter feedback via the check in screens in the practice entrance, via our website or by completing a paper form and handing into reception.

Patients receiving a home visit will be given the slip of paper by the visiting doctor.

Take the Friends and Family Test now >

Do you have to take part in the Friends and Family Test?

No, participation is totally voluntary.

But if you do respond you will provide valuable information for us to ensure you have the best possible experience of care.

We are keen to hear from you, whether your feedback is positive negative or indifferent.

You have the opportunity to give us your feedback after every contact with the practice. You may choose to give feedback one week and not the next.

You may choose to opt out of having your comments published.

How will your FFT information be managed?

The responses you give are NOT linked to your name or medical records in any way.

Practice staff only view anonymous responses and cannot link this to any individual patient.

We will keep your data safe, use it only for the Friends and Family Test and not share it with anyone we have not told you about.



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