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Coronavirus (COVID-19)

If you have a new continuous cough or high temperature (of 37.8 degrees centigrade or higher) you should stay at home (self-isolate) for 7 days from the onset of symptoms following the current advice.

If you have serious symptoms you cannot manage at home you should use NHS 111 online https://111.nhs.uk/service/covid-19 (please only call NHS111 if you cannot get online).

After 7 days of self-isolation, if you feel better and no longer have a high temperature you can return to your normal routine. If you have not had any signs of improvement after 7 days and have not already sought medical advice, you should use NHS111 online before leaving your home.

For general advice such as how it spreads and how to avoid infection: https://www.nhs.uk/conditions/coronavirus-covid-19/

COVID-19: Our surgery plans and how this will affect you

If you have had any contact with the surgery over the last week or two, you are likely to have noticed a marked difference in the way things are being done. We have done this to minimise face to face contact between patients and staff, limit the spread of the Covid-19 virus and keep our practice team and patients as well as possible. 

Making an appointment

  • Our GP practice has now moved to a total triage system. This means that all requests for appointments must be made via the phone 01256 479244 or via eConsult at www.chinehamsurgery.co.uk;
  • Each request will be passed to a doctor for assessment. You may find that we treat you by phone, by video link, or we may ask you to come to the surgery;
  • Access to the surgery premises will only be if you have been asked to do so and there will be clear arrangements discussed with you as to how we can safely do this. Please do not come to the surgery unless you have been specifically asked to do so.

Attending your appointment

  • If you need to have a face to face appointment, you may be asked to attend the surgery.
  • You may be asked to wait in your car until the doctor or nurse is ready to see you.

Repeat prescriptions

  • If you are able to, please continue to use our website www.chinehamsurgery.nhs.uk or the NHS App to order your repeat prescription. You do not need to come to the surgery to register to do this;
  • If you cannot order your repeat prescription any other way, then you may deliver this through the outside surgery letter box – this can be done without accessing the reception.

How can you help?

  • Please be patient – our phone lines are very busy;
  • Do you have a condition that you can treat at home? If you do then please try to do this with advice from NHS online or your local pharmacist;
  • Do you simply need general advice? If you do, can you call 111 for this or visit our website to access E-consult www.chinehamsurgery.co.uk?
  • If you think you may have Covid-19 DO NOT go to a GP surgery, pharmacy or hospital. Use the NHS111 Online service to find out what to do next: 111.nhs.uk/covid-19;
  • If you feel you need to see a doctor for non-Covid-19 symptoms then please call 01256 479244 and we will discuss your needs;
  • Please help the receptionist by giving them as much information as possible and answer any questions they may have. This will help us prioritise calls and have the right clinician call you back.
  • Have you nominated a pharmacy for the transmission of electronic prescriptions?  This will prevent the need for either you or pharmacy staff from coming to the surgery. The nomination of a pharmacy can be done via your online app or speaking to your pharmacist or GP surgery directly.
  • You can email the practice at NHCCG.chinehamcovid@nhs.net
  • Please check our website for updates  www.chinehamsurgery.co.uk

We do anticipate some staff shortages due to isolation and sickness and aim to continue to give you the best possible care at this difficult time. We appreciate your continued support.

Basingstoke Foodbank open to support local people in crisis

COVID-19: The way that general practice is changing - Statement from the NHS in Hampshire and the Isle of Wight

Coronavirus (COVID-19) pandemic and your information



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