Receptionists, Administrators and Secretaries
Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They have been trained as Care Navigators and can provide basic information on services and results and direct you to the right person depending on your health issue or query. When our receptionists inquire about the nature of your concern, it is simply to allow us to help you in the best possible way.
Administrators perform a number of tasks that are vital to the smooth running of the practice, including dealing with financial claims, updating patient records, carrying out searches, practice audits, managing referrals and liaising with other providers of care.
Secretaries are heavily involved in ensuring that referrrals are swiftly and appropriately made and have extensive knowledge of the local service providers.