Request an appointment
A GP will review all requests for an appointment to ensure that you see the right person at the right time for your problem.
For an urgent appointment
We will aim to respond within 12 hours during opening times – please keep your phone with you as we will often call or contact you within a few hours
Please put as much information as possible to help us process your request
For those patients who do not have access to a mobile phone or the internet, please continue to telephone the surgery and the receptionist will complete the form on your behalf.
The Pharmacy First scheme has enabled pharmacists to assess and treat 7 common conditions including sinusitis, sore throat, earache, infected insect bites, impetigo, shingles, uncomplicated urinary tract infections in women. You can self refer – please see here for more information and scroll down to Pharmacy First
For a routine appointment
We will aim to respond within 48 hours during opening times
Please put as much information as possible to help us process your request
For those patients who do not have access to a mobile phone or the internet, please continue to telephone the surgery and the receptionist will complete the form on your behalf.
We have moved to this mode of care due to the very high demand for our services and to ensure that we can deliver the safest care using our whole team which may not be a GP but one of our allied health professional team. We hope these changes will mean that we can keep our waiting times for routine appointments within an acceptable timescale as well as keeping continuity, which we know our patients value.
The changes will also mean that those who need a face-to-face appointment will get one sooner, whilst still offering phone appointments for those who find these more convenient. We also hope that the new system will reduce the amount of patient’s who ‘do not attend’ their appointments.
For children and young people under 18
For all requests for children, we ask you to use Wessex healthier together which is a service set up by paediatricians to help advise whether your problem can be managed at home or whether you need to contact us.
Please visit the healthier together website or download the app. If it advises you to contact us, please use the link above and we will contact you.
For blood tests
To request a blood test appointment please click the link above and specify what it is for.
If you prefer to have this done at the hospital you can book this online using this link
Routine health services and reviews
We aim to proactively support and manage our patients with long term conditions such as diabetes and asthma
You can request a review of your condition at any time.
We increasingly use questionnaires to gather information rapidly about your condition, this helps us make a good assessment of what other support you might need.
Vaccinations
We offer routine vaccinations and these can be booked online through the NHS app or alternatively you can use the link above and we will send you a booking link to choose your appointment.
Cervical Screening
We offer cervical screening with our nursing team – these can be booked online through the NHS app or alternatively you can use the link above and we will send you a booking link to choose your appointment.
Self referrals
For many conditions you can directly refer yourself for support without needing to see or speak to one of our team. To view the current self referral services available, please visit our self referral page.
Minor injuries
If you have been involved in an accident or injury involving wounds or potential broken bones, please either attend the Emergency Department or use 111 who will be able to assess your problem and organise an appointment at a local Minor Injury Unit or Emergency department.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system
- phone us on 01256 479244 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Home visits
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.
To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible.